Privacy Policy

Last updated: December 10, 2024

1. Introduction

ICT.net.pk is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

  • Full name, email address, and phone number
  • Billing and shipping address
  • Payment information (processed securely through third-party payment processors)
  • Account credentials (username and password)
  • Educational background and professional information
  • Course preferences and learning interests

2.2 Automatically Collected Information

When you access our website, we automatically collect:

  • IP address and browser type
  • Operating system and device information
  • Pages visited and time spent on pages
  • Referring website addresses
  • Course viewing patterns and progress

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use your information for the following purposes:

  • Course Delivery: To provide access to courses, track progress, and issue certificates
  • Communication: To send course updates, announcements, and support messages
  • Payment Processing: To process transactions and send payment confirmations
  • Customer Support: To respond to inquiries and resolve issues
  • Marketing: To send promotional materials about new courses (with your consent)
  • Platform Improvement: To analyze usage and improve our services
  • Security: To protect against fraud and unauthorized access
  • Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

4.1 Service Providers

We work with third-party service providers who perform services on our behalf:

  • Payment processors (credit card companies, PayPal)
  • Cloud hosting providers
  • Email service providers
  • Analytics providers

4.2 Business Partners

With your consent, we may share your information with employers and recruitment partners for job placement assistance.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

5. Data Security

We implement industry-standard security measures to protect your information:

  • SSL/TLS encryption for data transmission
  • Secure servers with firewall protection
  • Regular security audits and updates
  • Access controls and authentication mechanisms
  • Encrypted storage of sensitive information

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide you with access to purchased courses (lifetime access)
  • Comply with legal obligations and tax requirements (typically 7 years)
  • Resolve disputes and enforce our agreements

You may request deletion of your account and personal data by contacting us, subject to legal retention requirements.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your data (subject to legal requirements)
  • Opt-Out: Unsubscribe from marketing communications
  • Data Portability: Request your data in a structured format
  • Objection: Object to processing of your data for certain purposes

To exercise these rights, please contact us at privacy@ict.net.pk.

8. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Pakistan. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or prominent notice on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions or concerns about this Privacy Policy, please contact us:

  • Email: privacy@ict.net.pk
  • Phone: +92-51-1234567
  • Address: Office 305, 3rd Floor, Evacuee Trust Complex, F-10 Markaz, Islamabad, Pakistan