Services and Courses Policy

1. Overview of Services

ICT.net.pk provides professional taxation and business consultancy training services through online and in-person courses. Our services include:

• Live instructor-led courses (online and in-person)
• Pre-recorded video lectures
• Downloadable course materials and resources
• Practical assignments and assessments
• Professional certification upon completion
• Career counseling and job placement assistance
• Access to student community and networking opportunities

2. Course Enrollment and Access

2.1 Enrollment Process

• Browse available courses on our website
• Add desired courses to your cart
• Complete the checkout process with payment
• Receive immediate access to course materials upon payment confirmation
• Receive enrollment confirmation via email with login credentials

2.2 Course Access

• Lifetime access to purchased course materials
• Access through our online learning platform available 24/7
• Courses can be accessed on desktop, laptop, tablet, and mobile devices
• Minimum system requirements: Modern web browser, stable internet connection (minimum 2 Mbps recommended)
• Downloaded materials available for offline viewing where permitted

3. Course Delivery

3.1 Live Online Classes

• Scheduled live sessions with expert instructors
• Interactive Q&A and discussion opportunities
• All live sessions are recorded and available for later viewing
• Minimum 75% attendance recommended for certification

3.2 In-Person Classes

• Available at our centers in Islamabad, Karachi, and Lahore
• Hands-on practical training and workshops
• Networking opportunities with industry professionals
• All materials provided during in-person sessions

3.3 Self-Paced Learning

• Access pre-recorded lectures at your convenience
• Complete assignments and assessments on your schedule
• Recommended completion timeline provided for each course
• No strict deadlines for self-paced courses

4. Course Content and Materials

Each course includes:

• Comprehensive video lectures covering all topics
• Downloadable PDF notes and study materials
• Case studies and real-world examples
• Practice exercises and assignments
• Quizzes and assessments
• Additional reference materials and resources
• Software tutorials where applicable (e.g., IRIS portal, WeBOC)

5. Instructor Qualifications

All ICT.net.pk instructors meet the following criteria:

• Minimum 10 years of professional experience in their field
• Relevant professional certifications (FCA, CPA, ACCA, CTA, etc.)
• Current knowledge of tax laws and regulations
• Proven teaching experience and ability to explain complex concepts
• Active practitioners or consultants in taxation and business fields

6. Certification Requirements

To receive an ICT Professional Certification, students must:

• Complete all required course modules
• Attend minimum 75% of live sessions (if applicable)
• Submit all assignments and projects
• Pass final assessment with minimum 60% score
• Complete the course within the recommended timeframe (extensions available upon request)

Certificates are issued digitally via email and can be verified on our website using the certificate number.

7. Course Updates and Maintenance

• Courses are regularly updated to reflect current laws and practices
• Major updates are provided free of charge to enrolled students
• Students receive notifications of significant content updates
• Scheduled maintenance may temporarily affect platform availability
• We strive to schedule maintenance during off-peak hours

8. Student Support Services

8.1 Technical Support

• Email support: support@ict.net.pk
• Response time: Within 24 hours on business days
• Help with platform navigation, login issues, and technical problems

8.2 Academic Support

• Direct access to instructors via discussion forums
• Weekly Q&A sessions for enrolled students
• Peer learning through student community
• Additional tutoring available for complex topics (may incur additional fees)

8.3 Career Services

• CV review and optimization
• Interview preparation guidance
• Job placement assistance through partner companies
• Networking opportunities with alumni and industry professionals

9. Course Schedules and Changes

• Course schedules are published on our website and sent via email
• ICT.net.pk reserves the right to modify schedules with minimum 48 hours notice
• If a course is cancelled, students will receive full refund or credit toward another course
• Make-up sessions provided for any missed scheduled classes

10. Student Responsibilities

Students are expected to:

• Maintain confidentiality of account credentials
• Not share course materials or account access with others
• Complete assignments honestly without plagiarism
• Participate respectfully in discussions and interactions
• Provide feedback to help improve course quality
• Ensure adequate internet connection and compatible devices

11. Prohibited Activities

The following activities are strictly prohibited:

• Recording, copying, or redistributing course materials
• Sharing account credentials with others
• Reselling or sublicensing course access
• Reverse engineering or decompiling platform components
• Using course content for commercial purposes without permission
• Harassment or abuse of instructors, staff, or fellow students

12. Disclaimers

• Course completion does not guarantee employment or professional certification from regulatory bodies
• ICT certifications are educational credentials, not professional licenses
• Tax laws and regulations are subject to change; courses reflect information current at time of creation
• Students are responsible for verifying current regulations in their jurisdiction
• Practical application of course knowledge is subject to local laws and professional requirements

13. Service Interruptions

While we strive for 99.9% uptime, service interruptions may occur due to:

• Scheduled maintenance
• Technical issues beyond our control
• Force majeure events
• Internet service provider issues

We will make reasonable efforts to minimize interruptions and notify users in advance when possible.

14. Modifications to Services

ICT.net.pk reserves the right to:

• Modify course content to improve quality or reflect current practices
• Add or remove features from the learning platform
• Change pricing for future enrollments
• Discontinue courses with advance notice

Existing students will not be affected by changes to courses they have already purchased.

15. Contact Information

For questions about our services or courses, please contact:

• General Inquiries: info@ict.net.pk
• Technical Support: support@ict.net.pk
• Academic Queries: academic@ict.net.pk
• Phone: +92-51-1234567
• WhatsApp: +92-300-1234567
• Address: Office 305, 3rd Floor, Evacuee Trust Complex, F-10 Markaz, Islamabad, Pakistan